The phone system for pharmacies that never keeps the counter waiting
The phone rings while you're advising a customer at the counter, and the call goes unanswered. With Telefonzen every call is routed straight away: ordering medicines, booking a vaccination or blood pressure check, speaking to the pharmacist. And if nobody can pick up, you get an alert with a call-back button.
CHF 19.90 per month · setup included · cancel monthly
«Central Pharmacy, good morning.»
- 1
«Press 1 for orders and medicine availability»
Counter: all counter phones ring
- 2
«Press 2 for vaccinations, blood pressure checks and other services»
Person in charge, then voicemail
- 3
«Press 3 to speak to the pharmacist»
Pharmacy manager, mobile included
- 4
«Press 4 for opening hours and the on-call pharmacy»
Automatic message with the information
Free, in your browser: you only need a microphone.
Everyday problems
Sound familiar? Here's how we fix it.
The phone rings during a consultation
The voice menu sorts the requests; the call only goes to free staff, mobiles included.
The same questions about opening hours
An automatic message gives hours, closing days and the on-call pharmacy – without tying anyone up.
Service appointments get lost
A dedicated key goes to the person for vaccinations, checks and pick-ups, otherwise to voicemail.
Opening hours that manage themselves
Mon–Fri 8:00–18:30, Sat 8:00–16:00. On-call duty with an open/closed switch. Public holidays already included.
Outside opening hours
«The pharmacy is closed. Today's on-call pharmacy can be reached at …»
Most useful for pharmacies
What you really need.
On-call switch
On duty days, one tap sets «always open»: night calls go to the mobile.
Change messages yourself
Upload a new message for on-call duty or closing days – no technician needed.
Missed call alerts
Instant email with the number and a call-back button.
Mobile app
The manager answers the pharmacy number on the go.
And everything else is included: mobile app, voicemail by email, queues, call log. See all features
One price, everything in
CHF19.90per month, excl. VAT
Number included, set up by us, no lock-in.
Frequently asked questions
Can we announce the on-call pharmacy?
Yes: upload a message with the information and link it to key 4 or to «closed». Change it any time in the customer portal.
Can two counter phones ring at once?
Yes, with a group: at the same time or one after the other – whoever is free answers.
Do we keep our current number?
Yes, we handle the porting. The number keeps working during the switch.
Get started
We set up your menu, in 48 hours.
Leave your details: we call you back and set up the phone system like the one above, with your business name and recordings.
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